Frequently Asked Questions - FAQ's
Below are answers to the most frequently questions about Orgill.Com. This page will be updated as more questions and answers arise. Click on the questions below to reveal the answer.

The current version of Orgill.Com is best viewed in Microsoft Internet Explorer 9.0. Orgill.com should not be viewed in a Compatibility Veiw. For More information on Compatibility view Click Here.
The site is also compatible with the latest versions Mozilla Firefox, Chrome, and Safari browsers.

Microsoft Internet Explorer 9.0 is a free download, CLICK HERE to download. (IE 9.0 is only available for Windows Vista and Windows 7.0)
Google Chrome is a free download, CLICK HERE to download.
Firefox is a free download CLICK HERE to download.

Cookies must be enabled, and pop-ups should be allowed for Orgill.Com.

Many problems that occur within Orgill.Com are addressed in the questions below. These Questions do not appear in any particular order. Some have PDF documents available for downloading and printing. 

How do I delete my cookies & temporary internet files?
  • For instructions on how to delete cookies in Internet Explorer 8.0 - 9.0, Click Here. Be sure that "Preserve Favorites Website Data" is not checked during the Delete process.
  • For instructions on how to delete cookies in Google Chrome, Click Here.
  • For instructions on how to delete cookies in Mozilla Firefox, Click Here.

If this action does not work, you should use some type of computer cleaning program to remove old files from your computer. You may need to consult some technical help for this.

How to enable JavaScript in a web browser?

This Web site uses scripting to enhance your browsing experience.  JavaScript is a standard programming language that can be included in web pages to provide functionality such as menus, sounds, and other interactive features.
To allow all Web sites in the Internet zone to run scripts, use the steps that apply to your browser:

Windows Internet Explorer (all versions except Pocket Internet Explorer)
Note To allow scripting on this Web site only, and to leave scripting disabled in the Internet zone, add this Web site to the Trusted sites zone.

  1. On the Tools menu, click Internet Options, and then click the Security tab.
  2. Click the Internet zone.
  3. If you do not have to customize your Internet security settings, click Default Level. Then do step 4
    If you have to customize your Internet security settings, follow these steps:
    a. Click Custom Level.
    b. In the Security Settings – Internet Zone dialog box, look for the Scripting section and then for Active Scripting. Click Enable.
  4. Click the Back button to return to the previous page, and then click the Refresh button to run scripts.

Mozilla Corporation’s Firefox

By default, Firefox enables the use of JavaScript and requires no additional installation.

Opera Software’s Opera

  1. On the Tools menu, click Preferences.
  2. On the Advanced tab, click Content.
  3. Click to select the Enable JavaScript check box, and then click OK.
  4. Click the Back button to return to the previous page, and then click the Reload button to run scripts.

Netscape browsers

  1. Select Edit, Preferences, Advanced
  2. Click to select Enable JavaScript option.

Google Chrome browsers

  1.  Click the toolbar icon
  2.  select Settings
  3. Click Show Advanced Settings
  4. In the Privacy section, click the Content Settings button
  5. In the JavaScript section, select allow all sites to run JavaScript      (recommended)
  6. Click the OK button to close the window
  7. Refresh your browser to update the settings.  

 

My FindIT Search doesn't work, how can I enable it?

The FindIT Search feature is designed to work on IE 8.0 (running on windows XP), thru IE 11.0, as well as on current versions of Google Chrome, Mozilla Firefox, and Apple Safari internet browsers. Older operating systems such as XP may contain limitations that will prevent the Search from working on IE. XP users: Microsoft will discontinue support on April 8, 2014. This means they will no longer update the Security Essentials for XP leaving your computer vulnerable to hackers, scammers, viruses, and malware. Now is the time to consider a new computer with an updated operating system.

When the FindIT search box appears to the left in Orgill.com, there should be two dropdown menus in the box. Please see image to the left.

If the “Select” drop down menu is missing, the browser did not load the search box correctly. This may be corrected by simply deleting Temporary internet files and cookies. This is a browser specific function and instructions for each browser are listed in the Website FAQs on Orgill.com (link provided under Information or at the bottom right of every page on the site). Selecting Internet Options from the Computers Control panel will only delete files for Internet Explorer. If Chrome, Firefox or Safari are being used, please refer to the instructions in Website FAQs to delete these files and cookies. Computer cleaning programs may also be used for this purpose and most will find files and cookies for all browsers. Windows also provides built in tools to perform these functions. There are several available online and some of them are free. Do some research to find the one best for you, remember, just because there is a fee for the software or service does not always mean it is better.

This Web site uses scripting to enhance your browsing experience.  JavaScript is a standard programming language that can be included in web pages to provide functionality such as menus, sounds, and other interactive features.
To allow all Web sites in the Internet zone to run scripts, use the steps that apply to your browser:

Windows Internet Explorer (all versions except Pocket Internet Explorer)
Note To allow scripting on this Web site only, and to leave scripting disabled in the Internet zone, add this Web site to the Trusted sites zone.

  1. On the Tools menu, click Internet Options, and then click the Security tab.
  2. Click the Internet zone.
  3. If you do not have to customize your Internet security settings, click Default Level. Then do step 4
    If you have to customize your Internet security settings, follow these steps:
    a. Click Custom Level.
    b. In the Security Settings – Internet Zone dialog box, look for the Scripting section and then for Active Scripting. Click Enable.
  4. Click the Back button to return to the previous page, and then click the Refresh button to run scripts.

Mozilla Corporation’s Firefox

By default, Firefox enables the use of JavaScript and requires no additional installation.

Opera Software’s Opera

  1. On the Tools menu, click Preferences.
  2. On the Advanced tab, click Content.
  3. Click to select the Enable JavaScript check box, and then click OK.
  4. Click the Back button to return to the previous page, and then click the Reload button to run scripts.

Google Chrome browsers

  1. Click the toolbar icon
  2. Select Settings
  3. Click Show Advanced Settings
  4. In the Privacy section, click the Content Settings button
  5. In the JavaScript section, select allow all sites to run JavaScript      (recommended)
  6. Click the OK button to close the window
  7. Refresh your browser to update the settings.  
Java™ should be installed.

Java should also be up-to-date on the computer. While the search does not use Java™, we have found that when it is not up to date on the computer things don’t work well. In the Control Panel, Click on the Java™ Icon to open the Java Control Panel. Click on the Update Tab.

The last updated date will be shown on the bottom next to the Update Now button.
If the Check for Updates Automatically is not checked and it has been a long time since an update, or if no last update time is listed, click the Update Now button.

If the Java™ icon or link does not appear in the control panel, it may not be installed on this computer. Please go to www.java.com where you can: click on the link “Do I have Java?”. This will allow you to run a quick program to check your computer for an up to date version of Java. A free Java™ Download is available there for out of date or missing Java™ programs.

Java™ comes in both 32-bit and 64-bit versions depending on the internet browser you are using. To verify the browser go to www.java.com/en/download/faq/java_win64bit.xml and follow the instructions. You can download the correct version of Java from that screen as well.

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For a presentable version of these instructions - Click Here.

My pricing program with Orgill has changed, Why is Orgill.Com still showing my old pricing structure?
This usually happens when the REMEMBER LOGIN option is used on Orgill.Com. Orgill.Com uses cookies planted on your computer to pass information containing your id and other information about your account to the website.  You should be able to correct the problem by clicking the "LOG OFF" button in the User Profile box.  Then re-enter your username and password to Log In again.  If this does not correct the problem please perform the steps required to remove temporary internet files and cookies from your computer. This task is different depending on the browser your are using. We have provided links for the top three browsers below. 

  • For instructions on how to delete cookies in Internet Explorer 8.0 - 9.0, Click Here. Be sure that "Preserve Favorites Website Data" is not checked during the Delete process.
  • For instructions on how to delete cookies in Google Chrome, Click Here.
  • For instructions on how to delete cookies in Mozilla Firefox, Click Here.

If this action does not work, you should use some type of computer cleaning program to remove old files from your computer. You may need to consult some technical help for this.

Why don't the changes I make to MY PROFILE stay?
If you have made sure everything on your profile is correct. Click the Submit button. Check to see that there are not any RED error messages under your email address or username. If there are, these fields must be completed or corrected then click the submit button. If this does not correct the problem please perform the steps required to remove temporary internet files and cookies from your computer. This task is different depending on the browser your are using. We have provided links for the top three browsers below. 

  • For instructions on how to delete cookies in Internet Explorer 8.0 - 9.0, Click Here. Be sure that "Preserve Favorites Website Data" is not checked during the Delete process.
  • For instructions on how to delete cookies in Google Chrome, Click Here.
  • For instructions on how to delete cookies in Mozilla Firefox, Click Here.

If this action does not work, you should use some type of computer cleaning program to remove old files from your computer. You may need to consult some technical help for this.

How can I resolve issues with file downloads from Orgill.Com?

Downloading files can be tricky at best. Please CLICK HERE for a document that explains some settings you might change on your Computer to resolve.

Sometimes the quickest and easiest way is to right click on the download link and select "Save Target As" or"Save Link as", depending on the browser being used, allowing the file to be saved directly to the local computer and then opened in the proper program.

There are some default settings in Microsoft Internet Explorer that need to be changed. These are changed in the Internet Options Area. Internet Options can be accessed from many areas on your windows computer, and it depends on what version of the Windows Operating System, and what version of Internet Explorer you are running as to where Internet options is located. In Internet Explorer look for a TOOLS Menu option at the top. If there is not a list of menus along the top, hit the Alt key on the keyboard. This should make the Menu Bar visible at the top.

  1. Click on Internet Options
  2. Click on the Security Tab at the top of the window that opened.
  3. Click on the Internet Icon in “Select a zone to view or change security settings.” Box.
  4. Click on the Custom Level button in the “Security level for this zone” box. Another window will open.
  5. Scroll Down to find the major heading DOWNLOADS
  6. If you have “Automatic prompting for file downloads”, select the radio button next to Enable.
  7. File Down should be checked next to Enable
  8. Click OK

Pop Ups will need to be allowed for Orgill.Com

  1. Select the Privacy Tab
  2. Click the Settings button in the Pop-up Blocker section.
  3. If Orgill.com is not in the box “Allowed Sites:” type Orgill.com in the box “Address of website to allow:” and click Add
  4. Click Close
  5. Click Okay
  6. Shut down Internet Explorer and reopen.
How can I download Invoices from Orgill.Com?

Downloading files can be tricky at best, and invoices need a little more care. From the Homepage, click on the “My Account, then Account Information” tab. Then select “Recent Invoice History”.

  1. Select the invoice to be downloaded
  2. Click on “DOWNLOAD”  (Under the “Ship To” address information at the top of the window.)
  3. The “File Download” popup window will appear.
  4. Select “Save”.
  5. The “Save As” popup window will appear. Change the file nameto something that makes sense to you, AND include the extension of ".txt", and save it in an appropriate sub-directory.

To open the file in Excel:

  • From the taskbar, select “Open" The “Open” popup window will appear.
  • At the bottom of the popup you will see “Files in Type”. Click on the arrow point and select “All Files”.
  • Find and highlight the name of the file you saved and select “Open”.
  • The “Text Import Wizard – Step 1 of 3” popup window will appear. Select “Delimited” and then select “Next” at the bottom.
  • The “Text Import Wizard – Step 2 of 3” popup window will appear. Deselect “Tab”. Select “Other” and place the tilde symbol ( ~ ) in the box., then select “Next” at the bottom.
  • The “Text Import Wizard – Step 3 of 3” popup window will appear. Using the “Scroll Bar” at the right of the data preview window, scroll down until the first line of actual data in the report appears.
  • The first column titled “ITEM” should be highlighted. Go up to the “column data format” area and select “Text”. Highlight the “DESCRIPTION” column and change it to “Text” also. Select “Finish” at the bottom of the window.
  • The report will then open in Excel and be formated with the invoice header information in the first several rows, followed by the columns of item information underneath.

To save the report as an Excel spreadsheet:

  • From the taskbar select “File” and then “Save As”.
  • The “Save As” popup window will appear.
  • At the bottom of the window in the “Save As Type” window select “Microsoft Excel Workbook” and them click “Save”.
  • Your Invoice is now saved as an excel spreadsheet.

Please CLICK HERE to download these instructions in a printable PDF format.

How can I resolve print issues on Invoice screens?
When viewing the invoice detail, locate and click on the Printer Friendly link toward the bottom of the screen. 
  • Internet Explorer:  Right Click within the invoice detail screen and select PRINT from the pop up menu.  This will print just the frame.  Do not select print preview first. 
  • Mozilla Firefox:   Right Click within the invoice detail screen and scroll down the pop up menu to THIS FRAME and then over to PRINT FRAME.  This will print just the frame.
  • Google Chrome:  Chrome does not offer a print frame feature at this time.  It will only print the entire page as shown. In order to print an Invoice, right click on “Printer Friendly” and from the pop up menu select “Open in a New Tab” or “Open in a New Window”.   Then select print from the newly opened screen.  
What to do if you have Forgot Your Login?
Retrieve your Password by clicking the "Forgot Your Password" link. or Contact Orgill's Customer Service Department 1-800-347-2860 Ext. 141 to retrieve your Username.
How do I set Orgill.com to remember my login?

Click the Remember Me option as you are logging in.

Remember Me 

How many people within my company can have logins?
A Retailer or Vendor can have as many User ID's for their employees as they need.
How do I remove an employee's login that is no longer with  my company?
Contact Orgill's Customer Service Department and ask to have the user Removed.
How do I update my email address?
  1. Access the MY PROFILE link on the website.
  2. Change any information necessary
  3. Click the Sumbit Button
How do I change my Password?
  1. Access the MY PROFILE link.
  2. Click on Change Password.
  3. Enter your new password,
  4. re-enter your new password
  5. click the submit button.
How do I hide cost in the catalog?
  1. Click on the MY PROFILE link.
  2. Click on the Display Preferences Tab.
  3. Set the option; "Display my cost in product listings to", NO Hide My Costs.
  4. You can also work with the setting "[Show / Hide Cost] link in product listings" to either show the link on the product listing pages or Hide the link on the product listing pages.
  5. Click the Submit Button after making changes.
How do I change the default catalog view?
  • Click on the MY PROFILE link.
  • Click on the Display Preferences Tab.
  • Select Page Size to be displayed on listings: 24/48/96 items
  • Select a Primary and Secondary Sort order for the items in the catalog to appear. Sort options are:
    • SKU
    • Vendor
    • Factory Number
    • UPC
    • Velocity Code
    • Description
  • Show Orgill SKU or Item UPC in the Item Listing Pages. Select SKU or UPC.
  • Show Discontinued items: No / Yes
  • Show items not in my DC: No / Yes
  • Show Factory Direct items: No / Yes
  • Display my cost in product listings: No, hide my cost / Yes, show my cost
  • [Show / Hide Cost] link in product listings: Hide Link / Show Link
  • Display Your Retail: If Checked your Retail in Orgill's Mainframe will be quered and shown here. Checking this box will replace the option to show Catalog or Benchmark Retail below.
  • Display Catalog Retail or Benchmark Retail: Catalog / Retail Benchmark Retail
  • Display product listings as: List View / Thumbnail View
Why am I having problems logging in with Mozilla Firefox?
Please access the following link to the Firefox website for help on this cookie issue. CLICK HERE
How to edit MY LANCHPAD Links?

HOW TO EDIT MY LAUNCH PAD LINKS?

First, access the place in Orgill.com where you want to build your access. For the purposes of this excercise we have selected the FLASH promotion page.

Highlight the URL in the Browser Address Bar and copy (CTRL+C) to copy this link to your clip board.
URL image    

Next access the Order Center page.

Click on the EDIT link in the bottom of the MY LAUNCHPAD.

The Manage Launchpad area will open. Click on the menu that is to be changed by clicking the Modify link to the right.

After clicking Menu, an area will open where you will change the Caption Name to what you want it to say.

Under Caption will be a URL box. Delete the entry from this box.

Then past the URL you copied earlier (CRTL+V).

Click UPDATE to finish.

 

How do I resolve Certificate Warning messages?

The following is for Internet Explorer 9.0

Extract the attached zip file and know where you put the files

Open internet options, click on content, click on certificates, click on import, and refer to the files from the zipped folder. 

cid:image003.png@01CD4561.4557D220

 


For Mozilla Firefox.

Attached is a zipped file with the certificates.  Open orange Firefox button upper left click on options >advanced >view certificates> import. 

That should take care of the problem

cid:image002.png@01CD3FFE.7ABCA980


Google Chrome
Click on the wrench (tool) icon in the upper right > scroll to the bottom and click on “Show advanced settings…”  >  scroll down and click on Manage Certificates…   Click on import and follow the steps in the Wizard.  Refer to the files from the zipped folder

cid:image004.png@01CD5E7D.649E6EC0

 

How do I submit a Credit Request online?
  1. Mouse over MY ACCOUNT
  2. Click on CREDIT REQUEST
  3. Insert Orgill Item Number, Quantity, Reason Code, and Invoice Number if Required.

You may enter up to 10 items on the page.

Please Click SUBMIT to submit the credit request.

Please note this a request to be processed by the Credit Department. Please follow up with your Credit Manager for questions.

 

How Do I Manage My Retail Pricing File?
CLICK HERE for help on maintaining your Retail Pricing File in Orgill's Mainframe Computer.
I need help Printing Bin Labels and Price Stickers.

Orgill Print Label Help           Click here to open in an new Window

Click Here to access the Retail Pricing Menu in Orgill.Com

General Information
This application will allow you to print yellow bin labels and price stickers on an Inkjet printer using blank label stock available from Orgill. Click to order blank labels.
Internet Explorer 7, 8, 9, or 10 is required to use this application. This application will not work with other browsers, including Firefox. Visit www.microsoft.com to upgrade your browser.
IMPORTANT NOTE FOR WINDOWS 8 USERS: You must open Internet Explorer from the Desktop (click Desktop tile, then Internet Explorer shortcut). Since Microsoft does not allow add-ons in the Metro (tiled) interface,
this application will not work if you open Internet Explorer from the Metro interface.

Printing Labels

   1. Enter Orgill item number(s)
   2. Click Inquire button
   3. Place custom label form in your printer
   4. Click Print button

Previewing Labels

   1. Enter Orgill item number(s)
   2. Click Inquire button
   3. Click Print Preview button
   4. Change drop down to "Only the selected frame"

Notes

   1. You can enter up to 10 different SKUs at a time. You will get one bin label and five price stickers for each SKU. You can enter the same SKU multiple times.
   2. If you change the Print Retail, Print Shipto or Shift Text options, click Inquire to refresh the screen before clicking Print or Print Preview.
   3. If the label text won't fall exactly on the label, try using the Shift Text options to move the text slightly.
 4. This application is designed to print to an InkJet printer on blank label stock available from Orgill, but can be tested on plain paper.
 5. Normal or Draft printer quality settings may produce better results than the Best setting. The Best setting may produce unscannable bar codes. This setting may use too much ink, causing the bar code to run together.
 6. This application was designed to work with Internet Explorer only. Other browsers may produce undesirable results.

Meadco's Scriptx

  The first time you visit the Print Label application you will be prompted to install an ActiveX program called ScriptX by Meadco. This program was purchased by Orgill and is required for this application. It will download from an Orgill.com server and is safe. If you are using dial up access, this one time download will take several minutes. During this time your computer may appear as if nothing is happening. This is normal. Please let the download and install process finish.
 
  If you are getting messages saying Scriptx is not installed or are getting License Manager errors, try the following:
   1. Close all browser windows.
   2. Click Start, Settings, Control Panel, Internet Options, Security.
 3. Ensure the Internet zone is selected (the world graphic).
 4. Click Custom Level.
 5. Find 'Download signed ActiveX controls' and select 'Prompt'.
 6. Find 'Run ActiveX controls and plug-ins' and select 'Enable' or 'Prompt'.
 7. Find 'Script ActiveX controls marked safe for scripting' and select 'Enable'.
 8. Hit OK on this window and the Internet Properties window to save your changes.
 9. Go to the Print Label link and you should be prompted to install Scriptx.
 10. If you still have problems, you can download and install the control manually from Meadco's website. Visit www.meadco.com and click on the "Download ScriptX.msi" button.
Windows 8 Users: Be sure you have opened this help page from Internet Explorer Desktop, not Internet Explorer Metro (tiled) interface.
 

Screen Print Instead of Labels

   1. If you click the Print button and you get a screen print instead of label data, delete your Temporary Internet Files. Open Internet Explorer, go to Tools, Internet Options, Delete button under Browsing History, then Delete Files button under Temporary Internet Files.

Script Error Message

   1. A "Script Error" message in your browser's bottom left corner indicates the application cannot find your default printer. Be sure you have a default printer setup on your pc.

Suppress Internet Explorer "Nonsecure items" message

   1. In Internet Explorer, click the Tools button, then Internet Options.
   2. Click Security tab, then Custom Level button.
   3. In Security Settings dialog box, scroll to Miscellaneous section and click Enable for the Display mixed content setting.
   4. Click OK in the Security Settings dialog box, then OK.
   5. Close Internet Explorer and re-open.

 

 

Copyright © Orgill, Inc.
This page was updated
January 4, 2017

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