Below are answers to some of the most frequently questions about Orgill.com or Orgill.ca.
Cookies must be enabled, and pop-ups should be allowed for Orgill.com or Orgill.ca.
The site is compatible with the latest versions Chrome, Mozilla Firefox, Internet Explorer 11, and Safari browsers. Click the logos to download the FREE latest version of the browser of your choice.
 
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Question: How do I delete my cookies & temporary internet files?
For instructions on how to delete cookies in Internet Explorer 11, click here. Be sure that "Preserve Favorites Website Data" is not checked during the delete process. After deleting cookies & cache please close the browser for about 15 seconds to let it finish up.
For instructions on how to delete cookies in Google Chrome, click here. After deleting cookies & cache please close the browser for about 15 seconds to let it finish up.
For instructions on how to delete cookies in Mozilla Firefox, click here. After deleting cookies & cache please close the browser for about 15 seconds to let it finish up.
If this action does not work, you should use some type of computer cleaning program to remove old files from your computer. You may need to consult some technical help for this.
 
Question: What do I do if I forgot my login or password?
Retrieve your password by clicking the "Forgot Your Password" link or Contact Orgill's Customer Service Department 1-800-347-2860 Ext. 5141 to retrieve your username and password.
 
Question: How do I set Orgill.com or Orgill.ca to remember my login?
Click the remember me option as you are logging in.
 
Question: How many people within my company can have logins?
A retailer or vendor can have as many user ID's for their employees as they need.
 
Question: How do I remove an employee’s login that is no longer with my company?
Contact Orgill's Customer Service Department at 1-800-347-2860 Ext. 5141 and ask to have the user removed.
 
Question: How do I update my email address?
  1. Access the MY PROFILE link on the website
  2. Change any information necessary
  3. Click the Submit Button
 
Question: How do I change my password?
  1. Access the MY PROFILE link
  2. Click on Change Password
  3. Enter your new password
  4. Re-enter your new password
  5. Click the submit button
 
Question: My pricing program with Orgill has changed, why is Orgill.com or Orgill.ca still showing my old pricing structure?
This usually happens when the REMEMBER ME login option is used on Orgill.com or Orgill.ca. Orgill.com or Orgill.ca uses cookies planted on your computer to pass information containing your id and other information about your account to the website. You should be able to correct the problem by clicking the "LOG OFF" button in the User Profile box. Then re-enter your username and password to Log In again. If this does not correct the problem please perform the steps required to remove temporary internet files and cookies from your computer. This task is different depending on the browser you're are using.
 
Question: Why don’t the changes I make to MY PROFILE stay?
If you have made sure everything on your profile is correct. Click the Submit button. Check to see that there are not any RED error messages under your email address or username. If there are, these fields must be completed or corrected then click the submit button. If this does not correct the problem please perform the steps required to remove temporary internet files and cookies from your computer. This task is different depending on the browser you're are using. We have provided links for the top three browsers below.
  • For instructions on how to delete cookies in Internet Explorer 11, click here. Be sure that "Preserve Favorites Website Data" is not checked during the Delete process.
  • For instructions on how to delete cookies in Google Chrome, click here.
  • For instructions on how to delete cookies in Mozilla Firefox, click here.
  • If this action does not work, you should use some type of computer cleaning program to remove old files from your computer. You may need to consult some technical help for this.
 
Question: How do I change the default catalog view?
  • Click on the MY PROFILE link
  • Click on the Display Preferences Tab
  • Make the selections you want for Item Display, Pricing Display, Shopping Carts, and Quick Order Entry
  • Click the Submit Button after making changes
 
Question: How can I resolve issues with file downloads from Orgill.com or Orgill.ca?
Please click here for a document that explains some settings you might change on your Computer to resolve if you are using Internet Explorer. If you are using another browser please check your settings to see where your downloads are being save to. You may also need to allow pop-up for Orgill.com or Orgill.ca in your browser.
Sometimes the quickest and easiest way is to right click on the download link and select "Save Target As" or "Save Link as", depending on the browser being used, allowing the file to be saved directly to the local computer and then opened in the proper program.
 
Question: How can I resolve print issues on invoice screens?
When viewing the invoice detail, locate and click on the Printer Friendly link toward the bottom of the screen.
Internet Explorer: Right Click within the invoice detail screen and select PRINT from the pop up menu. This will print just the frame. Do not select print preview first.
Mozilla Firefox: After clicking on the Printer Friendly link, click the Print Link above the comments of the invoice. This will open the Print box for Firefox. Select Print all Pages and Print.
Google Chrome: After clicking on the Printer Friendly link, click the Print Link above the comments of the invoice. This will open the Print function for Chrome and you should be able to scroll through all pages of the invoice. Select Print all Pages and Print.
 
Question: How can I download Invoices from Orgill.com or Orgill.ca?
Downloading files can be tricky at best, and invoices need a little more care. From the Homepage, click on the “My Account, then Account Information” tab. Then select “Recent Invoice History”.
  1. Select the invoice to be downloaded
  2. Click on “DOWNLOAD” (Under the “Ship To” address information at the top of the window.)
  3. The “File Download” popup window will appear.
  4. Select “Save”.
  5. The “Save As” popup window will appear. Change the file name to something that makes sense to you, AND include the extension of ".txt", and save it in an appropriate sub-directory.
To open the file in Excel:
  • From the taskbar, select “Open" The “Open” popup window will appear.
  • At the bottom of the popup you will see “Files in Type”. Click on the arrow point and select “All Files”.
  • Find and highlight the name of the file you saved and select “Open”.
  • The “Text Import Wizard – Step 1 of 3” popup window will appear. Select “Delimited” and then select “Next” at the bottom.
  • The “Text Import Wizard – Step 2 of 3” popup window will appear. Deselect “Tab”. Select “Other” and place the tilde symbol ( ~ ) in the box, then select “Next” at the bottom.
  • The “Text Import Wizard – Step 3 of 3” popup window will appear. Using the “Scroll Bar” at the right of the data preview window, scroll down until the first line of actual data in the report appears.
  • The first column titled “ITEM” should be highlighted. Go up to the “column data format” area and select “Text”. Highlight the “DESCRIPTION” column and change it to “Text” also. Select “Finish” at the bottom of the window.
  • The report will then open in Excel and be formatted with the invoice header information in the first several rows, followed by the columns of item information underneath.
To save the report as an Excel spreadsheet:
  • From the taskbar select “File” and then “Save As”.
  • The “Save As” popup window will appear.
  • At the bottom of the window in the “Save As Type”, window select “Microsoft Excel Workbook” and then click “Save”.
  • Your Invoice is now saved as an excel spreadsheet.
Please click here to download these instructions in a printable PDF format.
 
Question: How do I submit a credit request online?
  1. Mouse over MY ACCOUNT
  2. Click on CREDIT REQUEST
  3. Insert Orgill Item Number, Quantity, Reason Code, and Invoice Number if Required
  4. You may enter up to 10 items on the page
  5. Click SUBMIT to submit the credit request
This a request processed by the Credit Department. Please follow up with your Credit Manager for questions.
 
Question: How do I manage my retail pricing file?
Use the help document found in the My Account / Retail Pricing screen as a guide to maintaining your retail pricing through Orgill.